Terms of Service

These terms are between you and Impactiv8 Pty Ltd (ABN 88 620 029 656) ("we", "us", "our"), trading as Impactiv8, AI Mega Success and Lead Activator. They apply to every purchase, subscription, free download, session and service you get from us through impactiv8.com.au, aimegasuccess.com (and its redirect domains), LeadActivator.com, our training portals and member areas, and in person.

By buying, subscribing, registering or downloading, you agree to these terms and to our Privacy Policy. If you're buying on behalf of a business, you confirm you're authorised to do so.

Part B has a schedule for each product: AI MegaClasses and the Triple Pass, the AI Mega Success Academy, the AI Mega Success System, AI Coaching, Lead Activator, AI Skills and free downloads, and speaking and bespoke training. Each schedule sets out what's included, how it's billed and how refunds work. Where a schedule and Part A differ, the schedule wins for that product.

Inclusions, prices and dates are as shown on the relevant sales page at the time you buy. We can change what we offer and what we charge for future purchases, but changes don't affect what you've already bought or the price you're locked in at (see clause 5).

All prices are in Australian dollars and include GST unless the page says otherwise. If you're overseas, your bank sets the exchange rate and may charge a fee; we don't control either.

Payment is by card through Stripe, or by PayPal, at checkout. Subscriptions and payment plans are charged automatically to your nominated payment method on the same day each cycle. If a payment fails we'll retry it and let you know; if it keeps failing we may pause your access until it's sorted. You're responsible for keeping your payment details current.

Whatever rate you subscribe at is your rate for as long as you stay subscribed and in good standing, regardless of price rises for new customers. This applies to the Academy, the Success System and Lead Activator. If you cancel and later come back, you come back at the then-current price.

Our refund terms are in each product's schedule. They're on top of, not instead of, your rights under the Australian Consumer Law. Nothing in these terms limits any consumer guarantee that can't legally be excluded.

To request a refund, email info@impactiv8.com.au from the address you bought with. We process approved refunds to the original payment method within 10 business days.

Access to portals, member areas and Lead Activator is for you (and, for business plans, the team members you add). Don't share logins. You're responsible for what happens under your account, so keep your password safe and turn on two-factor authentication where we offer it.

Everything we create and give you access to (training, recordings, workbooks, templates, prompts, Skills, frameworks, Custom GPTs and Gems, software configurations and the words and images on our sites) is owned by us or licensed to us. You get a licence to use it, set out in clause 9 and the AI Skills schedule. You don't get ownership. Our names, logos and brand assets can't be used without written permission.

Anything you create for your own business using our training and tools is yours.

Unless a schedule says otherwise, you can use our materials for your own personal use and inside your own business (including with your team). You can't resell, share, publish, redistribute, sublicense or give away our materials, recordings, Skills or templates, offer them as part of your own product or program, or use them to train an AI model. If you're a coach, consultant or agency and want to use our materials with clients, ask us about a licence.

Live sessions are recorded and shared with the people entitled to them. By attending with your camera or microphone on, or posting in the chat, you consent to being in the recording. Keep them off if you'd rather not appear; you'll still get the recording. Recordings are for the people they were shared with, not for reposting.

If you share files, logins or business information with us for coaching or implementation work, you confirm you're entitled to share them. We use them only to do the work with you, as described in the Privacy Policy.

Our communities and live sessions are for business owners helping each other. Be constructive, don't pitch other members without permission, don't share other members' information or content outside the community, and don't post anything unlawful, discriminatory or abusive. We can remove content and, for serious or repeated breaches, remove you from the community or a program without refund.

We teach what works and we'll help you implement it. We can't promise a particular result, because results depend on your business, your market and the work you put in. Testimonials and case studies are real, but they're individual experiences, not guarantees.

Our training and coaching involve tools we don't own (for example Claude, ChatGPT, Zoom, Meta, Google and, for Lead Activator, the HighLevel platform). Those tools have their own terms, prices and availability, which can change without notice. We're not responsible for their outages, changes or decisions, though we'll always do our best to help you adapt.

To the extent the law allows, our total liability to you for anything arising from a product or service is limited to the amount you paid us for it in the 12 months before the claim, and we're not liable for indirect or consequential loss, including lost profit, lost data or business interruption. Nothing in this clause limits liability that can't be excluded by law, including under the Australian Consumer Law, where our liability is limited to re-supplying the service or refunding it.

You can stop using our free resources at any time. Subscriptions are cancelled as set out in the relevant schedule. We may suspend or end your access if you breach these terms, don't pay, or use our services in a way that harms us, other customers or third parties; if we end your access for a reason that isn't your fault, we'll refund any unused prepaid period.

We may update these terms. We'll post the new version with a new effective date and, for material changes to a subscription you hold, email you at least 14 days before they take effect. Continuing to use the service after that means you accept the new terms; if you don't, you can cancel before they start.

These terms are governed by the laws of Victoria, Australia. If there's a problem, talk to us first: most things are sorted with an email. If we can't resolve it, the courts of Victoria have jurisdiction.

Impactiv8 Pty Ltd, Suite #303, Unit 2, 7 Nevada Court, Hoppers Crossing VIC 3029, Australia. Email: info@impactiv8.com.au.

What you get. A single MegaClass ticket gives you the live class (if it hasn't run yet) or the on-demand recording, plus the bonuses listed on the sales page and ongoing replay access. The Triple Pass gives you all three current MegaClasses (Build Your AI Authority Engine, Build Your AI Workforce, Build Your AI Content Accelerator), the listed bonuses and ongoing replay access to all three.

Ongoing replay access means for as long as we host the recording. If we ever retire a class, we'll give you at least 60 days' notice to download or complete it.

Payment plans. Where a payment plan is offered (for example two monthly payments for the Triple Pass), you're committing to all instalments. Access continues while instalments are paid; if an instalment fails and isn't fixed within 14 days, we may pause access until it is.

Refunds: 30 days, no questions asked.

• Recordings (any on-demand MegaClass or the Triple Pass): full refund if you ask within 30 days of the date of purchase.
• A live class bought before it runs: full refund if you ask within 30 days of the live training date. After the 30 days, the purchase is final.

Academy Access offer. Buying a MegaClass ticket or the Triple Pass makes you eligible for the Academy Access offer (Schedule 2). It's optional and not a condition of your ticket. If you refund your ticket, any Academy Access membership that came with it ends at the same time.

Support. MegaClasses come with the support provided during the live training and any listed bonus sessions. Ongoing support is provided through the Academy and the Success System.

What you get. The inclusions listed on the Academy page at the time you join, currently: every new AI MegaClass while you're a member, monthly live AI MegaDrops, quarterly one-on-one Mega Mentoring, Success Sprints and 90-Day Planning sessions, the on-demand training library, frameworks, templates, tools and Skills, Impact Activities, updates and the AI Mega Stars community. Past MegaClasses are not included unless stated.

How you join. Direct enrolment is currently closed. The Academy is joined through the Academy Access offer after buying a MegaClass ticket or the Triple Pass: your first 30 days are free, then the advertised Academy Access rate per month (currently $127) for as long as you stay, locked under clause 5. The regular Academy rate is shown on the Academy page for reference.

Billing. Monthly, charged on the same day each month, or annually with two months free. Monthly members can move to annual at any time at the rate they signed up at, and can move back to monthly at the next renewal.

Cancelling. Cancel any time by emailing info@impactiv8.com.au or through your account, at least 3 business days before your next renewal. You keep access to the end of the period you've paid for. On cancellation you keep the MegaClass recordings and resources you bought, and lose access to the Academy library, sessions, Skills and community. There are no lock-in contracts.

Refunds. If you cancel before your free 30 days end, you pay nothing for the Academy. After that, monthly fees are not refundable for the current month; annual fees are refundable pro rata for whole unused months if you cancel within the first 60 days of an annual term. Your MegaClass ticket keeps its own 30-day guarantee under Schedule 1.

Mega Mentoring sessions are booked through our calendar and need 24 hours' notice to reschedule. Unused quarterly sessions don't roll over.

What you get. Everything in the Academy, plus the AI Mega Machine software (a Lead Activator account, governed by Schedule 5), monthly Activation Labs and the Success System support channels described on the sales page.

How you join. By application, after a call with us, so we can confirm it's the right fit. Pricing is as quoted on the sales page or in your call, monthly or annually, and locked under clause 5.

Cancelling and refunds. As for the Academy (Schedule 2), with 3 business days' notice before renewal. Because the Success System includes software, cancellation also ends your AI Mega Machine account and the 90-day data retention in Schedule 5 applies. The AI Mega Machine is not available on its own and can't be kept if the Success System is cancelled, unless you move to a standalone Lead Activator plan.

What you get. One-to-one sessions on Zoom with Loren, in the package you choose: The Unstuck Hour (1 hour), The Build Block (5 hours) or The System Build (10 hours). Every hour can be used for coaching, implementation or both. Sessions are recorded and you receive the recording and a summary. You can bring team members to sessions.

Validity. Build Block hours are valid for 3 months from purchase and System Build hours for 6 months. Unused hours aren't refunded or carried over, but if you're close to the end and need a little more time, ask; we'd rather you used them.

Scheduling. Minimum session length is 60 minutes. Sessions need 24 hours' notice to reschedule. A session missed without notice is counted as used.

Refunds. Full refund at any time before your first session. Once the first session has run, the package is non-refundable, except as required by the Australian Consumer Law.

Your accounts. Coaching often means working in your own tools and accounts on a shared screen. You're responsible for backups of your own data and for any access you grant us, and we'll only act in your accounts as agreed in the session.

What it is. Lead Activator is an all-in-one sales and marketing platform built on the HighLevel platform and provided by us. Inside the AI Mega Success System it's called the AI Mega Machine. These terms apply either way.

Plans. Lead Launchpad, Automation Accelerator and Success Scaler, with the features and prices shown on LeadActivator.com at the time you subscribe. You can upgrade at any time; downgrades take effect at your next renewal.

Billing and price lock. Charged monthly or annually, your choice, in advance. The price you subscribe at remains your price for as long as you remain a subscriber in good standing (clause 5). Some usage-based costs (for example SMS, phone numbers, email sending volume or AI usage above your plan's allowance) are charged as set out on your plan page; we'll always show you those rates before you use them.

Your data. Everything you put into Lead Activator (your contacts, content, funnels, conversations and settings) is yours. We process it on your behalf, as described in our Privacy Policy, and we don't use it for our own marketing. You can export your contacts and content at any time.

Cancelling. Cancel any time with at least 3 business days' notice before your next renewal; access continues to the end of the paid period. Fees for the current period aren't refundable.

After cancellation. We keep your account data for 90 days after your access ends, so you can come back and pick up where you left off. After 90 days it's permanently deleted. If you want it deleted sooner, ask.

Your responsibilities. You agree to:

• comply with the Spam Act 2003, the Privacy Act 1988 and any other law that applies to your marketing, including getting consent before sending marketing emails or SMS and honouring unsubscribes
• have your own privacy policy covering the information you collect through the platform
• not use the platform to send unsolicited bulk messages, host unlawful content, or do anything that damages the platform's sending reputation for other users
• use the AI features (chat agents, voice agents, content generation) responsibly, review what they produce, and tell your contacts when they're talking to an AI where the law or good practice requires it
• keep your login secure and be responsible for your users

We may suspend an account that's breaching these responsibilities or harming the platform, and we'll tell you why.

Platform changes and availability. HighLevel updates the platform regularly, and features, limits and pricing from HighLevel can change. We'll pass on material changes with as much notice as we get. We aim for the platform to be available at all times but can't guarantee uninterrupted service; planned maintenance and HighLevel outages are outside our control.

Support. Support is by email and, on higher plans, as described on your plan page. Our team may access your account to help you; we only do so for support and setup.

What you get. A licence to install and use the Skills, prompts, templates, knowledge file frameworks, Custom GPTs and Gems we provide (paid or free) for your own personal use and inside your own business, including with your team, and to customise them for your business.

What you can't do. You can't resell them, redistribute them, share them outside your business, publish them, include them in a product, program, course or membership of your own, or use them to train an AI model. If someone else in your circle would benefit, send them to us; we give plenty away.

Free downloads and the Impactiv8 Training Portal. Free resources are provided as-is, may change or be retired, and come with the same licence. Registering for a free resource adds you to our email list, which you can leave at any time.

Updates. We update Skills as the AI tools change. Updates are provided through the same channel you got the Skill from (a MegaClass, the Academy, a download page) while you have access to that channel.

Your customisations. What you build on top of our Skills with your own business knowledge is yours. The underlying Skill stays ours.

Speaking engagements and bespoke workshops are quoted individually and governed by the quote or agreement we send you, which sits alongside these terms. Unless that agreement says otherwise: a deposit confirms the booking; cancellation by you within 14 days of the event forfeits the deposit; recordings of the session may be made by the client for internal use only, with any wider use agreed in writing; and our materials remain ours under clause 8.